Last updated: August 6, 2026
By booking an appointment with Crystalie Lash & Brow, you agree to the policies below. For service pricing and durations, see our Services page.
Appointments & Deposits
- A $25 deposit is required to secure your appointment. This deposit is applied toward your total service cost. You have 24 hours to submit your deposit to reserve your spot, after which the appointment may be forfeited. The deposit is non-refundable.
- Refill scheduling is tracked by days since your last visit, not calendar month — any period of four days or more since your last appointment is considered a new week.
- If fewer than 20% of your lashes remain, a full set may be required instead of a refill.
- We do not offer refills for lashes applied at other studios. New clients coming from other studios must have their existing lashes removed and receive a full set.
- To keep your lashes looking their best, refills are recommended every 2–3 weeks.
Cancellations & No-Shows
- Please give at least 24 hours’ notice to cancel or reschedule your appointment, or your deposit will be forfeited.
- If you miss your appointment without notifying us, the $25 deposit will be forfeited.
- Arriving more than 10 minutes late may result in your remaining appointment time being shortened, or the need to reschedule. Arriving more than 15 minutes late is considered a no-show, and your appointment slot may be forfeited.
Payment
- Accepted payment methods: Mastercard, Visa, Discover, American Express, Cash, Zelle, and Apple Pay. Prepaid gift cards and checks are not accepted.
- Gratuity is not included in the service price. A 15–20% tip is appreciated.
- Only one discount or promotion may be applied per appointment.
- We do not offer refunds or credits for changes of mind. If you're unsatisfied with your service, it will be redone at no additional cost.
- Once you leave your appointment, you are deemed satisfied with the service. Immediate feedback is welcomed, and there's a 3-day grace period for lash fixes caused by product or technician issues (free of charge during this window; charged after).
Studio Conduct
- Please take care of your personal belongings — we are not responsible for lost or stolen items.
- Pets are not permitted in the studio, with the exception of guide dogs accompanied by a doctor’s note.
- No additional guests or children may accompany clients to appointments, as they cannot be fully supervised during services.
- Sanitation standards comply with Barbicide and Texas Cosmetology regulations.
Questions?
If you have any questions about these policies, email us at crystalie.esthetics@gmail.com or call/text (402) 319-6781.